FAQ

General Enquiries

Do I have to register for an account to place an order?

We invite you to browse our site or make purchases without registering for an account. To make purchases, you are required to enter your Billing Details, Delivery Details, Delivery Method, Payment Method to facilitate our processing and delivery purposes. However, by joining as a Vitamin.sg member – at a limited-time offer of $35, you can enjoy faster checkout by saving your address information, access to your order history, track order status, save 10% off all purchases, and participate in our Loyalty Program* where you can earn Vit$ to offset your purchase / membership renewal or redeem a host of attractive items.

  • How do I register for an account?
  1. Add products to cart, click "Checkout"
  2. Select "Guest Checkout"
  3. Enter your Billing Details, Delivery Details, Delivery Method, Payment Method and click "Confirm Order"
  4. To check order status, please contact our Customer Service Team at info@vitamin.sg | +65 6255 7533, quoting your Order Confirmation No / Email Address.

How do I sign up for Vitamin.sg Membership?

  1. Click on "Join As Member" on the top left menu of the website
  2. Enter Your Personal Details, You Address, Your Password and Notifications options, and click "Continue"
  3. You will be directed to PayPal page to make payment for the membership fee. Upon successful payment, you will be redirected back to www.vitamin.sg, receive a Confirmation Order on the membership purchase via the email account registered with us
  4. You can login to purchase products at member's rate instantly, view order history, track order status, and enjoy other members-only benefits.
  5. Kindly note that Membership Fee is NOT Refundable.

Are there any alternative ways to place an order?

  1. Orders are placed via our website. If you are facing any issue while placing an order, you can contact our friendly Customer Service team at +65 6255 7533.

How can I be notified of Vitamin.sg's latest promotions and special offers?

Sign up for Vitamin.sg eNewsletter at absolutely NO COST to get first-hand updates from us! For customers and members, you will be receiving our updates via email and SMS. Oh yes, in case you are concerned about privacy intrusion, our SMS marketing efforts are done in compliance with Singapore's Do-Not-Call (DNC) list regulations. 

Does Vitamin.sg deliver to my location?

We currently deliver to Singapore, Indonesia, Malaysia, Philippines, Thailand (Exclusions apply to restricted zones within the countries). For countries that are not listed on the delivery list, please contact us at info@vitamin.sg

  1. Can I change my address, or cancel my order, after the order is confirmed?

    If there's a need to amend your address or you have changed your mind about the order, please contact our Customer Service Team immediately at info@vitamin.sg | +65 6255 7533 from Monday to Friday, 9am to 5pm.

    Once order is packed and dispatched for delivery, it cannot be cancelled. For membership sales order, cancellation is strictly not allowed.

 

Shipping & Delivery

For more information, please check out our Delivery Information and Terms & Conditions.

  1. How do I track my order?

    1. For members, you can login to My Account to view your order status.
    2. For non-members, you can contact our Customer Service Team at info@vitamin.sg | +65 6255 7533, quoting your Order Confirmation No / Email Address to enquire on your order status.
  2. What are my options for delivery?

    For Singapore orders, you can either opt for Delivery Method - Delivery or Delivery Method - Pickup from Store at 59 Jalan Pemimpin, #02-02 L&Y Building, Singapore 577218

    For overseas orders, you can only opt for Delivery Method - Delivery.

  3. How long does it take to receive my order?

For Singapore orders, we always aim to deliver within three (3) working days (for available Product) and within seven (7) working days (for out-of-stock Product) from the date of order confirmation. 

PAYMENT MODE DELIVERY CHOICE DELIVERY / COLLECTION INSTRUCTIONS
PayPal Express (credit cards) Delivery

Delivery is estimated to reach you within three (3) working days (for available products) and within seven (7) working days (for out-of-stock products).

Pickup from Store You will be contacted via SMS to pick up your order from 59 Jalan Pemimpin, #02-02 L&Y Building, Singapore 577218 

For overseas orders, delivery time will be advised accordingly, depending on your country of destination. Delivery will be via Singapore registered post, and you will be provided with a package tracking number.

We always aim to deliver your order as close as possible within the estimated delivery dates, but we cannot guarantee any firm delivery dates or timing.

    4. What if I am not around when the delivery man arrives?

           For Singapore orders less than $250, we normally will ship via SingPost smartpac. Delivery of such packages will be subjetced to standard SingPost terms and conditions.

Singapore orders greater than S$250 or bulky/ over weight items will be shipped via courier. if you are not available during point  of delivery, we will leave a notice slip indicating instructions to call / email for re-delivery arrangements. If delivery of goods to you is still unsuccessful within 7 days from the date of the 1st delivery, a re-delivery fee of S$6.00 will be charged. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.

For more information, please check out our Terms & Condition

    5. What's the minimum order to receive free delivery?

  1. For Singapore orders, with $80 & above in a single transaction, qualify for free delivery. Orders below $80 will be charged a flat delivery fee of $5.
  2. For overseas orders, please contact our Customer Service at info@vitamin.sg | +65 6255 7533 for the best rates.

    6. Does Vitamin.sg deliver worldwide?

For Singapore: We deliver to all addresses, except for selected restricted zones and P.O. Box addresses. For addresses that we are unable to deliver, we will contact you and arrange for delivery to an alternative delivery address.

For overseas: We currently deliver to Indonesia, Malaysia, Philippines and Thailand. However, if you don’t reside in any of these countries, please contact our Customer Service Team at info@vitamin.sg | +65 6255 7533, and we will try our best to fulfil your order delivery.

For more information, please check out our Terms & Conditions.

Payment Methods

  1. What are the available payment methods on Vitamin.sg?

    Payment is a breeze with PayPal – It's Fast, Easy and Secure. No need to create any account, simply pay using any Debit/Credit card (see below) supported by PayPal.

  2. Is it safe to make payment via Vitamin.sg?

    We do not store your information on our site, because we use a PayPal as our payment processor. For more information about Paypal's security, please click here.

  3. How do I know if my payment (via PayPal) went through successfully?

    Upon successful payment, you will receive a confirmation email from PayPal.

Returns and Refunds (for Singapore orders only)

  1. Can I return and get a refund for my Vitamin.sg purchase?

    We want to make sure you are happy with your purchases. If you are unsatisfied in any way, return your purchase within 7 days of the delivery date, together with the original invoice, and we will refund the money received from you using the same method originally used by you to pay for the purchase.

    Where to send your returned purchases:

    Product Returns
    59 Jalan Pemimpin
    #02-02 L&Y Building
    Singapore 577218

    Exclusions for product returns and refunds apply to:

    • Products bought at sales promotional rates
    • Products purchased from the Clearance section
    • Vitamin.sg Membership Fee
    • Overseas orders
       
  2. Do I have to pay for delivery when I return my purchase?

    If you do not wish to bear any additional cost, you can drop by our office to return your purchase. However, if you opt for return service by our courier, all applicable return delivery fees will be borne by you.

    Where to send your returned purchases:

    Product Returns
    59 Jalan Pemimpin
    #02-02 L&Y Building
    Singapore 577218

  3. How long does it take to receive my refund?

    We will refund the money received from you using the same method originally used by you to pay for the purchase within fourteen (14) working days.

  4. I have received a wrong / damaged / expired product for my purchase, what should I do? Do I have to pay for the product exchange?

    We always take extreme care to deliver your purchase. However, if you inform us that the product has been delivered to you in a damaged condition, or wrong / expired product has been delivered, we will need your prompt action to provide certain information regarding the product to info@vitamin.sg within two (2) working days from the delivery date, including:

    1. Photo of the damaged / wrong / expired product
    2. Name and order number
       

    If the product was proven to be damaged / wrong / expired due to negligence on our end, we will collect the product from you, and do a one-for-one exchange, with the product delivered to your location. There will strictly be no refund, unless the product is not available or has been discontinued.

Vouchers and Discounts

  1. I have a coupon code from Vitamin.sg. How do I use it?

    Having a coupon code means you are going to save on your purchase! To use the coupon code, simply follow the instructions below:

    1. Add products into your shopping cart, click on View Cart
    2. Under the “Do you have a coupon code” section, click “Yes”
    3. Enter the coupon code and click Apply Coupon to enjoy savings on your purchase
       
  2. I have entered the coupon code, but there isn’t any discount reflected on the total amount. What's wrong?

    The coupon code may be expired, has exceeded the usage limit, or cannot be applied on non-sale brands. You can view the list of non-sale brands here.

Membership

  1. Is Vitamin.sg Membership free?

    We are offering a promotional rate of $35 (U.P. $70) for a 2-year Vitamin.sg Membership.

  2. How do I identify myself as a Vitamin.sg member?

    You can quote the email address registered with Vitamin.sg for identification purpose.

  3. What are the benefits of being a Vitamin.sg member?

    You can enjoy 10% storewide instantly, and up to 50% off selected products. Exclusions apply.

    In addition, you get to track your order status, reorder conveniently, and view purchase history.

    For more information, please check out our Membership page.

  4. How do I update my particulars?

    1. Click on "My Account" on the top right menu of the website
    2. Enter your Email Address and Password at the "Returning Customer" section, and click "Login"
    3. Click on "Edit your account information" to edit your particulars
       
  5. I have forgotten my Vitamin.sg's membership login credentials. What should I do?

    If you have forgotten your Password, please click on "Forgot Your Password?", and enter the email address that was registered with Vitamin.sg. An email will be sent to your account, please follow the instructions to reset your password.

    If you have forgotten both your Email Address and Password, please contact our Customer Service Team at info@vitamin.sg | +65 6255 7533 for assistance.

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